April 27, 2012

The Customer Journey (The Decision Ellipse) aka The New Funnel

April 27, 2012/ Erik Posthuma

An oldie but a goodie. Thanks to Brian Solis.

Experience Engineer

I help brands and customers interact with each other through static, interactive, and human touch points. I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable.

I lead the Singapore office of Edge Asia

I help brands and customers interact with each other.

I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable. I lead growth for Aleph-Labs.