Customer experience management is all about creating that sharable story through your brand touchpoints. In this presentation Thierry de Baillon shares his opinion of the Social Media - Social Learning continuum.
http://www.slideshare.net/tdebaillon/from-social-media-to-social-business-the-social-continuum
Great set of slides, just had to share it.
I help brands and customers interact with each other through static, interactive, and human touch points. I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable.
I lead the Singapore office of Edge Asia
I help brands and customers interact with each other.
I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable. I lead growth for Aleph-Labs.
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