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Designing Remarkable Experiences

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May 10, 2010

The Social Continuum

May 10, 2010/ Erik Posthuma

Customer experience management is all about creating that sharable story through your brand touchpoints. In this presentation Thierry de Baillon shares his opinion of the Social Media - Social Learning continuum. 

http://www.slideshare.net/tdebaillon/from-social-media-to-social-business-the-social-continuum

Great set of slides, just had to share it.

May 10, 2010/ Erik Posthuma/
Shareability, Social Media, Touch Point

Erik Posthuma

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Experience Engineer

I help brands and customers interact with each other through static, interactive, and human touch points. I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable.

I lead the Singapore office of Edge Asia

I help brands and customers interact with each other.

I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable. I lead growth for Aleph-Labs.

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