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April 15, 2010

The Era of the Social Customer

April 15, 2010/ Erik Posthuma
A great little presentation on the social customer by Paul Greenberg.

Pay particular attention to the slides about advocacy. (42 onwards)

</object><div style="padding:5px 0 12px">View more presentations from Paul Greenberg.</div></div>

Find the original here.
April 15, 2010/ Erik Posthuma/
Social Media, Trends

Erik Posthuma

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Experience Engineer

I help brands and customers interact with each other through static, interactive, and human touch points. I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable.

I lead the Singapore office of Edge Asia

I help brands and customers interact with each other.

I look especially at the crossing of online - offline, focusing on what makes a customer experience shareable & remarkable. I lead growth for Aleph-Labs.

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