President vs Congress. An awkward dialogue.

I'm a big fan of President Obama and his team communicating directly with the American people. It breathes true democracy, transparancy and getting everyone (that wants to be) involved. But more and more the white house is sending out emails asking the people to put pressure on Congress.  I get that that needs to be done to get things moving along. But isn't that a sign of a broken system. It seems to be a lot of effort for a president to lobby the American people to go back to congress and lobby them to get decisions pushed through. That sentence alone  I'm not American and have a complete outside perspective. What do you Americans think?

I'm a big fan of President Obama and his team communicating directly with the American people. It breathes true democracy, transparancy and getting everyone (that wants to be) involved. But more and more the white house is sending out emails asking the people to put pressure on Congress. 

I get that that needs to be done to get things moving along. But isn't that a sign of a broken system. It seems to be a lot of effort for a president to lobby the American people to go back to congress and lobby them to get decisions pushed through. That sentence alone 

I'm not American and have a complete outside perspective. What do you Americans think?